Privacy Policy

This Privacy Policy describes how Glowenia (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website ([Địa chỉ website]), use our mobile applications, or otherwise interact with our services (collectively, the “Services”).

1. Information We Collect

We collect the following types of information: Information You Provide Directly:

  • Contact Information: Name, email address, postal address, phone number.
  • Account Information: Username, password, and other registration details.
  • Payment Information: Credit card details, billing address, and other payment-related information.
  • Order Information: Details about the products you purchase and your order history.
  • Customer Support Information: Information you provide when contacting customer support.
  • User-Generated Content: Reviews, comments, photos, and other content you submit to the Services.

Information We Collect Automatically:

  • Usage Information: IP address, browser type, device information, operating system, pages visited, links clicked, and other usage data.
  • Location Information: With your consent, we may collect precise location data from your device. Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activity on our Services. This includes information about your preferences, browsing patterns, and interactions with our website and marketing emails.

Information We Collect from Other Sources: We may receive information about you from third-party sources, such as social media platforms if you choose to connect your social media account to our Services.

2. How We Use Your Information We use your information for the following purposes:

  • Providing and Maintaining the Services: Processing orders, managing accounts, providing customer support, and personalizing your experience.
  • Communicating with You: Sending order confirmations, shipping updates, marketing emails (with your consent), and responding to your inquiries.
  • Improving the Services: Analyzing usage data to understand how our Services are used and identify areas for improvement.
  • Marketing and Advertising: Displaying targeted advertisements on our Services and on third-party platforms (with your consent where required by law).
  • Legal Compliance: Complying with applicable laws, regulations, and legal processes.
  • Fraud Prevention and Security: Protecting our Services and users from fraud and security threats.

3. Sharing Your Information We may share your information with the following third parties:

  • Service Providers: We share information with service providers who assist us with payment processing, shipping, marketing, data analytics, and other essential services. These providers are contractually obligated to protect your information.
  • Business Partners: We may share information with business partners who offer products or services that may be of interest to you (with your consent where required).
  • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies We use cookies and similar technologies to enhance your experience on our Services. You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect your ability to use some features of the Services. We use Google Analytics and Facebook Pixel to understand how users interact with our website and to deliver targeted advertisements.

5. Your Rights (Including GDPR and CCPA Considerations) Depending on your location, you may have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Rectification: You have the right to request that we correct any inaccurate or incomplete information.
  • Erasure: You have the right to request that we delete your personal information.
  • Restriction of Processing: You have the right to request that we restrict the processing of your personal information.
  • Data Portability: You have the right to receive your personal information in a portable format.
  • Objection: You have the right to object to the processing of your personal information.
  • Withdrawal of Consent: If we are processing your information based on your consent, you have the right to withdraw your consent at any time.

For California Residents (CCPA):

  • Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of the information, the purposes for collecting it, and the categories of third parties with whom we share it.
  • Right to Delete: You have the right to request that we delete your personal information.
  • Right to Opt-Out of Sale: You have the right to opt-out of the “sale” of your personal information (as defined under the CCPA). Glowenia does not sell your personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, please contact us at contact@glowenia.com.

6. Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Security We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

8. Children’s Privacy Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under this age.

9. Changes to this Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other appropriate means.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: contact@glowenia.com or +1(302)5258399