Shipping Policy
Estimated Delivery Times
Within the United States: Orders typically arrive within 3-5 business days from the shipping date.
Outside the United States: Orders will be delivered within 7-14 business days from the shipping date.
Order processing time usually takes around 1-2 days.
Delivery times are estimates and may vary depending on order volume, weather conditions, or other unforeseen circumstances. If we anticipate any significant delays in shipping, we will notify you via email.
Free Shipping Offers
Glowenia may offer free shipping on orders exceeding a certain amount, as advertised on our website. For example, we may provide free shipping for orders over $75. Free shipping applies to the total order value after any discounts or promotions have been applied, excluding taxes and other charges. If applicable, the free shipping option will be displayed during checkout. We reserve the right to modify or terminate free shipping offers at any time without prior notice.
Exclusions from Estimated Delivery Times and Free Shipping Offers
The following are not covered under estimated delivery times or free shipping offers:
- Oversized or hazardous items that require ground or air freight shipping, as specified on the product page. Examples include but are not limited to: kayaks, stand-up paddleboards (SUPs), surfboards, inflatable boats, and items containing lithium batteries.
- Shipping method restrictions:
- Certain hazardous or flammable products, such as those containing lithium batteries or compressed gas (used in some inflatable pumps), can only be shipped via ground transportation within the contiguous United States. These items cannot be shipped to Alaska, Hawaii, U.S. territories, or internationally.
- Oversized items, such as kayaks, stand-up paddleboards (SUPs), and surfboards, may require air freight shipping. For these items, only available shipping options will be displayed at checkout. Air freight shipping is available only within the contiguous United States.
Still have questions?
Contact our customer support team at contact@glowenia.com, or by phone at +1 (302) 525-8399.